When you sign up and use TelePAY (via our website or Google and Apple Play Store), you accept the terms described within this agreement. We will not share your personal information with anyone except as described in this Privacy policy. In this policy “information”refers to any condential and/or personally identiable or other information related to users of TelePAY services
This Privacy and Cookies Policy is intended to meet our obligations under the ‘ National Information Technology Development Agency’or NITDA, a legal framework that sets guidelines for the protection and processing of personal information of individuals within Nigeria. We have adopted NITDA as the data privacy standard for all our operating companies throughout the world. Any modications or changes to the Privacy Policy will be made on this page and you will receive notication through all our channels of service.
Condentiality
Every member of our bonded staff pledges their commitment to the principle that information supplied to TelePAY is
to be used for the purpose for which it was provided and no other purpose without the consent of the provider.
Data Security
A very high level of protection of customer data and customer identity information is maintained internally. Our
systems utilize various devices to protect from unauthorized intrusion. While supporting a Minimum 128 bit
encryption, data exchanged with TelePAY facilities use the most common industry standard security protocols like
SSL, SFTP and VPN.N.
Privacy Guidelines
TelePAY deals with condential, personal, and nancial information of customers of Nigerians corporations and others
on behalf of its clients. The company offers services to its clients and deals with nancial related information of these
clients.
TelePAY has therefore established Privacy Guidelines to ensure the protection, to the best of the company's ability, of all personal and corporate information in its possession, in whatever form it is kept, whether it be an automated data bank, manual (or paper) le, microche or any other form. This Policy applies to all personal information under the control of TelePAY.
TelePAY is sensitive to the necessity of maintaining the condentiality of the personal and corporate information it receives. The company recognizes both the inherent right to privacy of every individual and its obligation to preserve the condentiality of personal information kept in les. The company is also aware of the concerns about individual privacy and perceived possible abuses of personal information kept in automated data banks and other forms. The information contained in the data received by TelePAY is well secured, handled and protected, by the principles established in Nigeria's Cyber Security Act.
Accountability
The information received by TelePAY in all its offices is the property of the client and is used only for the purposes
intended by the client when entering into an agreement with TelePAY. The information obtained is used for no other
purpose, without receiving the express permission to do so from the client
You have the rights under this Privacy and Cookie Policy to:
If you wish to exercise any of the rights above, please contact us using the details in who we are and How to contact us . You will not have to pay a fee to access your personal data (or to exercise any right), ho wever, we may charge a reasonable fee for consent withdrawal if your request is clearly unfounded, repetitive or excessive. In the event of these circumstances we may refuse to comply with your request. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights).
This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response . We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
To use the TelePAY Services, you must provide customer information via our registration, account upgrade or prole forms.
The following information may be collected from you automatically when you use the TelePAY mobile app, but it is not limited to
Certain TelePAY features may require location information from your device’s GPS. With your consent this information will be collected for these services. You will be required to grant consent. Turning o fflocation services may render some services unavailable
We may use in-app analytics technologies, like Google Analytics, to help improve and simplify the overall app, design and service. These tools track aggregated information about in app usage, provide performance measurements and allow better reporting on application failures.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. TelePAY uses cookies to help TelePAY identify and track visitors, their usage of the TelePAY website, and their website access preferences. TelePAY visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the websites or decline the option of using cookies when they visit for the rsttime. Our services may not function property without the aid of cookies.
To process payments on TelePAY platform, we need to share some of your personal information with the person or company with whom you are transacting. This information may include:
We will not expose your credit/debit card number or bank account number to anyone you have paid or who has paid you through TelePAY, except with your express permission or if we are required to do so to comply with a subpoena or other legal action
We collect and store personal information about you to comply with the relevant nancialregulations guidelines. Apart from the circumstance of complying with a Court Order, Arbitral Panel, Tribunal, Regulatory Directive or Order or any other legal or regulatory obligation, we do not disclose information about identiableindividuals to other parties, but we may provide them with anonymous aggregate information, such as the number of people of a certain age or ex who have performed certain transactions of a certain amount within a particular timeframe, for example. Where we use a 3rd party service, with your consent, we may share your information in order to offer the service or improve the experience of that service. When you use such a service for the rsttime, you will need to review and agree to their terms and conditions and privacy policy.
TelePAY is entirely committed to protecting the information we collect from you. We maintain appropriate administrative, technical and physical safeguards (i.e. ewalls, data encryption, competent security guards, etc). These processes are in place to prevent accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use of your information.
TelePAY is required to retain the details of transactions or payments you make via TelePAY after the transaction is completed. We will store these transactions for the required period under the nancialregulations of your jurisdiction.
You are responsible for the protection of your password or PIN in its entirety as communicated in our Terms and Conditions. You must not share your TelePAY password or PIN with anyone. We will never request for your PIN or password via email or SMS or any other means. In the event you receive such communication, please disregard and contact us at support@telepayafrica.com. In the event you share your password with a third party, you will be held responsible for the consequences. If you believe your password or PIN has been compromised, please change it immediately and contact us.
TelePAY may change its Privacy Policy from time to time, and at TelePAY’s sole discretion. We will notify you when changes have been made. By continuing to use the mobile application or website after the change, you agree to acceptance the new policy.
Our services are benchmarked on enduring quality and integrity of professional service we rendered and our core value hinges on the belief that success comes only when the client is satisfied.